Refund Policy

{{days}}-day refund

If you're not happy with Himnia, you can ask for a full refund of any payment within 20 days of the day it was charged — the first payment, a renewal, or a charge for moving to a bigger plan. You don't need to give a reason.

How to ask

Paddle, our reseller, handles payments and refunds. Open the receipt email Paddle sent you and follow its link, or look up your order at paddle.net. You can also contact us and we'll arrange it.

The money goes back to the payment method you used. How long it takes to appear depends on your bank or card.

After a refund

The paid plan for that period ends and the church moves to the free plan. Songs, services and settings are kept; if the church's media uses more than the free plan's storage, the files added last are locked and deleted after 30 days, as the Terms describe. If it's over another free-plan limit, it can't add more until it's back under it.

After {{days}} days

Payments older than 20 days aren't refunded, but you can cancel at any time in Settings → Plan & usage so your plan doesn't renew. It keeps working until the end of the period you've paid for. The same applies to yearly plans.

Your legal rights

This policy doesn't limit any right to a refund that the consumer law of your country gives you.

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